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Return policy

Return policy

Return / Returns
To return your order, please fill out the return form and return it to the return address. You can return the goods to us within 14 days provided the delivered items are not damaged, soiled, washed or the label removed. You are responsible for the shipping costs for the return shipment (non-free parcels are not accepted by us!).

Cancellation
Consumers are any natural person who enters into a legal transaction for purposes which can not be attributed primarily to their commercial or self-employed occupation.

Withdrawal
You have the right to revoke this contract within a period of fourteen days without giving reasons. The period of revocation shall be fourteen days from the date on which you or a third party you designate, which is not the carrier, has or has taken possession of the goods. (HEATERS GbR, Gögginger Str. 105a, 86199 Augsburg, Telefon: +49 (0)821 40 831 654, support@wetheheaters.com) by means of a clear statement (eg a letter sent with the post , Fax or e-mail) about your decision to revoke this contract. You can use the enclosed sample revocation form, but this is not required. In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation
If you revoke this agreement, we will pay you all the payments we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us ) Within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same means of payment you have used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for these repayment fees. We can refuse the repayment until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier. You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected when you send the goods before the end of the period of 14 days.
They bear the direct costs of returning the goods.
They shall only be liable for any loss of value of the goods if this loss of value is attributable to the handling of the goods which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.

Model withdrawal form
(If you want to revoke the contract, please fill out this form and return it.)
– To [insert: name / company, address, e-mail address and, if available, fax number]:
– I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):
– Appointed on (*) / received on (*)
– name of the consumer (s)
– Address of the consumer (s)
– Signature of the consumer (s) (only in the case of a communication on paper)
– Date
—————————————
(*) Delete as appropriate.

Exclusion or premature termination of the right of revocation
The right of revocation does not exist with contracts
For the supply of goods which are not prefabricated and whose manufacture is subject to an individual selection or destination by the consumer or which are clearly tailored to the personal needs of the consumer;
For the delivery of goods which are likely to deteriorate rapidly or whose expiration date would be quickly exceeded;
For the supply of alcoholic drinks, the price of which has been agreed upon at the time of conclusion of the contract but which may be delivered at the earliest 30 days after conclusion of the contract and the current value of which depends on fluctuations on the market to which the entrepreneur has no influence;
For the supply of newspapers, magazines or magazines, with the exception of subscription contracts.
The right of revocation expires prematurely in the case of contracts
For the supply of sealed goods which are not suitable for return on grounds of health or hygiene if their seal has been removed after delivery;
For the supply of goods which, on account of their nature, have been inseparably mixed with other goods;
For delivering sound or video recordings or computer software in a sealed package when the seal has been removed after delivery.

Revocation instruction for consumers for a contract covering several goods which the consumer has ordered under a single order and which are delivered separately

Cancellation
Consumers are any natural person who enters into a legal transaction for purposes which can not be attributed primarily to their commercial or self-employed occupation.

Withdrawal
You have the right to revoke this contract within a period of fourteen days without giving reasons. The period of revocation shall be fourteen days from the date on which you or a third party you designate, which is not the carrier, has or has taken possession of the last product. (HEATERS GbR, Gögginger Str. 105a, 86199 Augsburg, Telefon: +49 (0)821 40 831 654, support@wetheheaters.com) by means of a clear statement (eg a letter sent with the post , Fax or e-mail) about your decision to revoke this contract. You can use the enclosed sample revocation form, but this is not required. In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation
If you revoke this agreement, we will pay you all the payments we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us ) Within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same means of payment you have used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for these repayment fees. We can refuse the repayment until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier. You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected when you send the goods before the end of the period of 14 days.
They bear the direct costs of returning the goods.
They shall only be liable for any loss of value of the goods if this loss of value is attributable to the handling of the goods which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.

Model withdrawal form
(If you want to revoke the contract, please fill out this form and return it.)
– To [insert: name / company, address, e-mail address and, if available, fax number]:
– I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):
– Appointed on (*) / received on (*)
– name of the consumer (s)
– Address of the consumer (s)
– Signature of the consumer (s) (only in the case of a communication on paper)
– Date
————-
(*) Delete as appropriate.

Exclusion or premature termination of the right of revocation
The right of revocation does not exist with contracts
For the supply of goods which are not prefabricated and whose manufacture is subject to an individual selection or destination by the consumer or which are clearly tailored to the personal needs of the consumer;
For the delivery of goods which are likely to deteriorate rapidly or whose expiration date would be quickly exceeded;
For the supply of alcoholic drinks, the price of which has been agreed upon at the time of conclusion of the contract but which may be delivered at the earliest 30 days after conclusion of the contract and the current value of which depends on fluctuations on the market to which the entrepreneur has no influence;
For the supply of newspapers, magazines or magazines, with the exception of subscription contracts.
The right of revocation expires prematurely in the case of contracts
For the supply of sealed goods which are not suitable for return on grounds of health or hygiene if their seal has been removed after delivery;
For the supply of goods which, on account of their nature, have been inseparably mixed with other goods;
For delivering sound or video recordings or computer software in a sealed package when the seal has been removed after delivery.

Revocation instruction for consumers for a contract for the delivery of a product in several parts or pieces

Cancellation
Consumers are any natural person who enters into a legal transaction for purposes which can not be attributed primarily to their commercial or self-employed occupation.

Withdrawal
You have the right to revoke this contract within a period of fourteen days without giving reasons. The period of revocation shall be fourteen days from the date on which you or a third party you designate, which is not the carrier, has or has possessed the last part or the last piece. (HEATERS GbR, Gögginger Str. 105a, 86199 Augsburg, Telefon: +49 (0)821 40 831 654, support@wetheheaters.com) by means of a clear statement (eg a letter sent with the post , Fax or e-mail) about your decision to revoke this contract. You can use the enclosed sample revocation form, but this is not required. In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation
If you revoke this agreement, we will pay you all the payments we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us ) Within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same means of payment you have used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for these repayment fees. We can refuse the repayment until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier. You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected when you send the goods before the end of the period of 14 days.
They bear the direct costs of returning the goods.
They shall only be liable for any loss of value of the goods if this loss of value is attributable to the handling of the goods which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.

Model withdrawal form
(If you want to revoke the contract, please fill out this form and return it.)
– To [insert: name / company, address, e-mail address and, if available, fax number]:
– I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):
– Appointed on (*) / received on (*)
– name of the consumer (s)
– Address of the consumer (s)
– Signature of the consumer (s) (only in the case of a communication on paper)
– Date
————-
(*) Delete as appropriate.

Exclusion or premature termination of the right of revocation
The right of revocation does not exist with contracts
For the supply of goods which are not prefabricated and whose manufacture is subject to an individual selection or destination by the consumer or which are clearly tailored to the personal needs of the consumer;
For the delivery of goods which are likely to deteriorate rapidly or whose expiration date would be quickly exceeded;
For the supply of alcoholic drinks, the price of which has been agreed upon at the time of conclusion of the contract but which may be delivered at the earliest 30 days after conclusion of the contract and the current value of which depends on fluctuations on the market to which the entrepreneur has no influence;
For the supply of newspapers, magazines or magazines, with the exception of subscription contracts.
The right of revocation expires prematurely in the case of contracts
For the supply of sealed goods which are not suitable for return on grounds of health or hygiene if their seal has been removed after delivery;
For the supply of goods which, on account of their nature, have been inseparably mixed with other goods;
For delivering sound or video recordings or computer software in a sealed package when the seal has been removed after delivery;

Revocation instruction for consumers for a contract for the regular delivery of goods over a fixed period of time

Cancellation
Consumers are any natural person who enters into a legal transaction for purposes which can not be attributed primarily to their commercial or self-employed occupation.

Withdrawal
You have the right to revoke this contract within a period of fourteen days without giving reasons. The period of revocation shall be fourteen days from the date on which you or a third party you designate, which is not the carrier, has or has taken possession of the first goods. (HEATERS GbR, Gögginger Str. 105a, 86199 Augsburg, Telefon: +49 (0)821 40 831 654, support@wetheheaters.com) by means of a clear statement (eg a letter sent with the post , Fax or e-mail) about your decision to revoke this contract. You can use the enclosed sample revocation form, but this is not required. In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation
If you revoke this agreement, we will pay you all the payments we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us ) Within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same means of payment you have used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for these repayment fees. We can refuse the repayment until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier. You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected when you send the goods before the end of the period of 14 days.
They bear the direct costs of returning the goods.
They shall only be liable for any loss of value of the goods if this loss of value is attributable to the handling of the goods which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.

Model withdrawal form
(If you want to revoke the contract, please fill out this form and return it.)
– To [insert: name / company, address, e-mail address and, if available, fax number]:
– I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):
– Appointed on (*) / received on (*)
– name of the consumer (s)
– Address of the consumer (s)
– Signature of the consumer (s) (only in the case of a communication on paper)
– Date
————-
(*) Delete as appropriate

Exclusion or premature termination of the right of revocation
The right of revocation does not exist with contracts
For the supply of goods which are not prefabricated and whose manufacture is subject to an individual selection or destination by the consumer or which are clearly tailored to the personal needs of the consumer;
For the delivery of goods which are likely to deteriorate rapidly or whose expiration date would be quickly exceeded;
For the supply of alcoholic drinks, the price of which has been agreed upon at the time of conclusion of the contract but which may be delivered at the earliest 30 days after conclusion of the contract and the current value of which depends on fluctuations on the market to which the entrepreneur has no influence;
For the supply of newspapers, magazines or magazines, with the exception of subscription contracts.
The right of revocation expires prematurely in the case of contracts
For the supply of sealed goods which are not suitable for return on grounds of health or hygiene if their seal has been removed after delivery;
For the supply of goods which, on account of their nature, have been inseparably mixed with other goods;
For delivering sound or video recordings or computer software in a sealed package when the seal has been removed after delivery.